At Element, we are committed to providing a tranquil and professional environment for all our clients. We kindly request that you read the following policies to ensure we make your experience with us as enjoyable as possible.
Late Cancellations
We kindly request that clients provide at least 24 hours' notice for any appointment cancellations. For cancellations made within 24 hours of the scheduled appointment, a cancellation fee equivalent to 50% of the service fee will be charged.
Late Arrivals
We value punctuality as it respects the time of both our clients and staff. If a client arrives late, every effort will be made to accommodate their appointment within the remaining time slot. However, to avoid inconveniencing subsequent clients, the appointment duration may be shortened accordingly. Regardless of the adjusted time, full service fees will apply with an additional $15.00 late fee.
Credit Card Policy
To secure appointments, we require valid credit card information on file for all clients before booking. Your credit card information will be securely stored and will only be charged in accordance with our cancellation policy or in the event of a no-show.
No Refund Policy
All services provided at Element Aesthetic Clinic are non-refundable. Once a service has been performed, refunds will not be issued, even in cases of client dissatisfaction. This policy helps us maintain our commitment to quality service delivery and covers the operational costs associated with providing exceptional care to each client.
Respectful Environment
We operate a zero-tolerance policy towards discrimination or disrespect towards any of our service providers. If at any time a service provider feels uncomfortable or encounters disrespectful behavior, we reserve the right to refuse service. Discriminatory behavior based on race, gender, religion, sexual orientation, or any other characteristic will not be tolerated.
No Small Children Policy
To maintain a peaceful and safe atmosphere for all our clients, we kindly request that no children under the age of 10 accompany clients during appointments. This policy ensures the safety of your children and a serene experience for all our guests.
No Under the Influence Policy
For the safety and comfort of all clients and staff, clients under the influence of alcohol or marijuana will not be permitted to receive services at Element Aesthetic Clinic. If we detect the smell of alcohol or marijuana upon arrival, we reserve the right to refuse service and reschedule the appointment for another day.